Google is rated number one in the USA for customer satisfaction

The University of Michigan's annual American Customer Satisfaction Index for the e-business sector puts Google at number one for customer satisfaction in the big search and portals category.

Google's score of 87 out of 100 is one of the highest scores ever recorded by the ACSI.

For the e-business sector, customer satisfaction improved 5.5 percent from 2007 to 79.3 this year on the ACSI's 100-point scale. That's a 25.9 percent increase since e-businesses were added to the survey in 2000.

In 2008, Google replaced Yahoo, which had been number one in 2007.

This is another indication of how the addition of features and superior search results enhance Google’s value as a trusted brand.

This is great news for the 10 million businesses listed in our USA Search Directory, because the listings are extensively indexed in Google, and provide them with prospects at no cost to the businesses.